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What is VOC Express™ Survey?		Voice of Customer Reports Designed for Users Voice of Customer Metrics from VOC Express™ survey VOC Express™ survey features specialized reports. These help product and brand managers, marketing directors, quality managers and product designers set priorities and make decisions: CSI Index (customer satisfaction index) - a barometer of customer sentiment Incidence of customers' perceived problems - by product and service Key drivers of purchases - paired comparisons Strategy bubble charts show where to invest - by application Customer problems verbatims - specific, actionable information Satisfaction with customer service - from customers not CRM Impact of problems on purchase intent - crosstab Loyalty by application - intent to purchase again Brand switching - which brands defected to your brand Brand momentum - is your brand image rising or falling Brand scorecard - details of your brand's health More Voice of Customer Information from VOC Express™ survey In all, there are over 20 report tables with headers telling whom they are for and how to use it. Reports also include tabulation of all answers to all questions and over 100 crosstabs that reveal data relationships. We analyze and summarize all this, then our research expert presents it to your management team.	How Product and Brand Managers Use This Survey How Marketing Managers Use This Survey How Quality Managers Use This Survey
	VOC Information for marketing, quality, customer service and more
	Why is Voice of Cusomer information important?
How does VOC Express™ compare with other customer surveys?
What does "high-quality sample" mean?	What makes VOC Express™ survey faster, better and less costly?
Download a VOC Express™ Survey Data Sheet
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