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Free Resources
This page includes data sheets, free tip sheets and white paper, books, and links to additional resources. For background information on satisfaction and brand building topics, including links to books and websites, see also our
Data Sheets
These data sheets
About Survey Value Inc.
Services Overview
Customer Satisfaction Surveys
Customer Satisfaction Program
Customer Service Survey Program
Branding Studies
Specialized Services for Manufacturers
Why You're Going to LOVE Working with Survey Value Inc.
Customer Satisfaction Process Guidelines
Tip sheet: 10 Ways to Improve the Value of Satisfaction Surveys
Tip sheet: 10 Top Ways to Improve Loyalty (from our parent company, Mill City Marketing)
White paper: Mill City Marketing's Satisfaction and Marketing
Strategies (SATMARKS) white paper shows how marketing strategy decisions can be linked to customer satisfaction.
Books about customer service, customer focus and customer relations
Books about customer satisfaction and loyalty
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| Resources: Links | ||||||
| Information About Online Advertising, Marketing and Branding | Click Z is the largest online advertising community on the Internet. ClickZ is devoted to all aspects of marketing. Editorial information addresses the concerns of Marketers and issues surrounding customers - - finding them, keeping them, communicating with them, and making them happy. |  |
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| Information About Customer Relationship Management (CRM) | CustomerThink.com serves the world's largest CRM community with independent editorial, features, discussion, and products. | http://www.customerthink.com | ||||
| Market Research Profiles (Secondary Research) | Bizminer has over 200,000 US national and local Market Research Profiles online, covering 9,000 business segments and industries. |
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| Marketing Consulting and Creative Services | Mill City Marketing (our parent company) provides marketing and creative services driven by our customer research. Mill City Marketing improves customer value, satisfaction and loyalty by bringing about customer driven improvements in products, services and brands. |  |
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| Customer Relationship Management (CRM) Services | Apex IT is a business and technology consultancy built to deliver high-value, comprehensive Customer Relationship Management (CRM) solutions and integration services. Apex IT helps clients become more profitable by dramatically improving their ability to manage customer relationships from prospect to partner. return to top of page |
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