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Product and Service Quality Tracking
Customer-driven quality requires reliable customer input. Our flexible, cost-effective surveys are highly useful for Six Sigma, Total Quality, House of Quality or ISO programs.
We provide information applicable in a wide range of customer-driven quality activities. From fast qualitative information to ongoing quantitative metrics, we have an approach that will work for you.
We customize each quality study to meet your specific needs. Study content may include:
Product Requirements
We provide qualitative and quantitative studies that measure customer preferences, probe for additional customer wants, and measure customer perceived problems
Quality and Value
Customer value analysis connects perceived quality and perceived price to yield value metrics important in product strategy
Satisfaction and Quality
Our satisfaction studies can be modified to include information on perceived problems (such as PP100) which provides quantitative information for product design and development.
ISO
The ISO standards have added customer satisfaction requirements. We provide customer surveys that meet this requirement and help improve quality. Please see ISO Quality.
Contact us for a free, no obligation quote using our web site form. Or call us at (952) 593-1938.
Or e-mail an inquiry to learn more about our product and service quality capabilities.
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