User-Friendly Customer Satisfaction Surveys

Our customer satisfaction surveys help you gain competitive advantages. That is because our findings help you clearly align your products and services with customer requirements. We are experts at surveying customer satisfaction.

We custom design satisfaction studies to meet clients' needs and carry out the studies by phone, web or mail.

VOC Express™ survey 2.0. Learn more about this robust, scalable, cost-effective survey.

There are two main "flavors" of customer satisfaction studies. If you are interested in a one-time or periodic study, such as once a year, continue on this page. Or if you are looking for an ongoing satisfaction tracking study, such as a study that measures how satisfied customers are after contacting your customer service group, see our "customer service tracking" page, (click here).

Here are some specifics our satisfaction study reports can include:

• Identify which product features are most important in "driving" customer satisfaction

• Key product features charted according to their satisfaction and importance

• Satisfaction and loyalty indexes

• PowerPoint with charts, tables, statistical analysis, key findings and recommendations

• Easy to use online filtering and charting of the research finding

• We can even help install an effective ongoing satisfaction program that turns research into product/service enhancements

See a demo of a customer satisfaction survey project. (click here)
See a demo of our customer service satisfaction tracking process. (click here)

Use our customer satisfaction surveys on a one-time project basis or as the foundation for an ongoing program. Install in one business unit or apply to your entire company. Regardless of the approach, our customer satisfaction surveys provide practical benefits.

Learn more about our services and capabilities by exploring this web site or contact us by email or phone (952) 593-1938. you may also request a free quote at our online form (click here).

Download a customer satisfaction survey data sheet: (PDF 1 page, 112 kb)

Additional Services Available

In addition to customer satisfaction and loyalty surveys we provide quality tracking, brand tracking, new product or product requirements surveys, surveys of dealer/distributor channels and focus groups.

Rather than a comprehensive survey do you just want fast answers to a highly focused question? See our burning issue studies. For a complete list of our services see services page.

Resources

Our Overview of Customer Satisfaction and Loyalty, with links to web sites and books: (click here).

Interactive diagram of the Customer Satisfaction Process: (click here).