CUSTOMER SERVICE TRACKING 
Customer Service: A Key to Customer Loyalty
What could be more important than great customer service? If customers don't enjoy and appreciate their service experience, they probably won't remain loyal for long. It's that simple. To keep your customer service operation running at peak performance, consider our convenient, flexible and highly accurate customer service tracking.
We provide a complete real-time turnkey solution for tracking customer service.
We guide questionnaire design and sampling procedures then utilize web or telephone survey methodologies. If you choose telephone methodology our highly experienced Research Telephone Interviewers will carry out interviews from our research call center in Bloomington, Minnesota. They will input your customer feedback directly into our secure online database.
Your authorized managers can access your data online in real-time at a password protected page on our website. Data can be viewed, filtered, charted and exported. We also develop customized reports provided to you off line in Excel or other formats.
Our customer service tracking uses the same quality procedures and professional discipline that is used in our other quantitative research studies.
Functionality
With our Customer Service Tracking you can:
Track current customer attitudes 24/7 with advanced online reports Discover the customer impact of your new technology, training or staffing Reward customer care staff and teams based on customer satisfaction Allocate CRM or other service investments according to customer priorities Improve satisfaction by identifying previously unreported customer problems
Benefits of Our Approach
High quality actionable information from Survey Value, an independent third party research firm Statistical validity from properly sized and structured samples Your choice of web or phone methodology (If you choose phone) highly experienced Research Telephone Interviewers Customized questionnaire provides information for your unique needs Timely accurate customer feedback Flexible online reporting allows interactive queries for filtering, crosstabs and charts Quality controlled process assures accurate cost effective results
Additional Services Available
We can connect your customer service monitoring program to an overall customer satisfaction and loyalty program. Please see our services page.
Call us at (952) 593-1938 or e-mail an inquiry, to learn more about our customer service tracking or use our website form (click here) to request a free, no obligation quote.
|
