ISO 9001 Customer Satisfaction Surveys

ISO (Q9001-2000) Customer Satisfaction Surveys

Our powerful, cost-effective VOC Express(tm) survey can help you get more actionable information from your ISO customer feedback process. This innovative, cost-effective voice of the customer survey provides a company-wide perspective on customer attitudes, needs, purchase behavior and quality perceptions. For information about VOC Express(tm) survey click here.

ISO Requirements

The ANSI/ISO/ASQ Q9001-2000 standards place an emphasis on measuring and improving customer satisfaction. For example, the introductory scope statement says:

1 Scope
1.1 General

This International Standard specifies requirements for a quality management system where an organization

a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
(source: ANSI/ISO/ASQ Q9001-2000)

Our Services

We can help you upgrade your existing ISO customer satisfaction system so it generates actionable information of value to your entire organization. We are a full service market research firm with experience in marketing and branding as well as quality metrics and satisfaction.

Our VOC Express(tm) survey is an excellent way to capture voice of the customer, satisfy ISO customer feedback requirements and facilitate process improvements across your entire organization.

As your customer satisfaction requirements grow, we can provide a full range of additional customer information services, as noted in the services section of this website.

Resources

This website has a variety of resources that provide background information about customer satisfaction, customer loyalty and the overall satisfaction process. For example, see our:

Contact us by our online quote request form, or call us at (952) 593-1938, or e-mail an inquiry, to see how our ISO 9000 survey capabilities can be of value to you.